Shipping & Returns

In-Store Returns Policy:

For products purchased in person at our store, we do not accept returns, offer refunds or exchanges where:

• You have changed your mind about the product.

• There is damage to the product through incorrect usage.

• The product is not in its original packaging, has been opened, and/or used.

• The product was sold as faulty or damaged with your knowledge at the time of purchase. 

• Has been given as a gift and is not being returned by the purchaser.

• Please note, essential oils, fragrance oils, roller balls, smelling salts, diffusers, and any other liquid products cannot be returned once opened, and their seals have been broken.

Refunds or exchanges are offered at our discretion.

In the case an item is faulty, it must be returned within 30 days of purchasing, by the person who purchased it. To complete your return, we require a receipt or proof of purchase. We reserve the right to offer an exchange for the faulty item, where available. 

We reserve the right to refuse any return for faulty items, if it is made outside of the 30 day period.

If you have purchased online and wish to return a product in store, please see our online returns policy below.

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Online Returns Policy:

For products purchased on our website, our refund policy lasts 30 days. If 30 days have passed since the date of your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns require approval from Angelic Crystals prior to being made.

Please ensure you have contacted us before making any return.

We reserve the right to refuse any return made without prior authorisation, if it is made outside of the 30 day period.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are considered and are not guaranteed:

• Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

• Please note, essential oils, fragrance oils, roller balls, smelling salts, diffusers, and any other liquid products cannot be returned once opened, and their seals have been broken.

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We only replace items if they are defective or damaged. 

If you need to exchange it for the same item where it is possible and available, send us an email at hello@angeliccrystals.com .

Upon approval from us, you can send your item to: 17 Oakwood Drive, Bolton, BL1 5EE United Kingdom.

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will be contacted about your return.

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Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for you returning a product and do not guarantee that we will receive your returned item.